Who we are

WoundWISE (“we”, “us”, or “our”) is an educational project currently operated by Biomiq Inc. This policy explains how we handle personal information when you visit woundwise.ca or contact us (the “Services”).

A quick summary

• We collect only what we need to run the site, process requests, and support you.

• We use trusted service providers (e.g., hosting, payments, shipping, analytics).

• We don’t sell your personal information.

• You can ask to access, correct, or delete your information at any time.

What we collect

Information you give us
Contact details (name, email, phone, address), account details (if applicable), order details (if we sell or ship products, or host registration for events), and any information you include when you contact support.

Information we collect automatically
Basic technical and usage data when you browse our site (e.g., IP address, device and browser type, pages visited). We use cookies or similar tools to keep the site running, remember preferences, and understand usage in the aggregate.

Information from partners
If you make a purchase or paid registration at any time, our payment and logistics partners may process the relevant details (e.g., payment confirmation, status, etc.). If we use a platform provider (e.g., for storefront or analytics), they may process data on our behalf.

How we use information

• To provide the Services (operate our website, deliver customer support, and process orders, registrations, or requests).

• To maintain and improve the Services (troubleshoot, analytics, develop new features).

• To communicate with you (service messages; optional marketing emails if you opt in—unsubscribe any time).

• To keep our Services secure and to comply with law.

When we share information

We share personal information only as needed to provide the Services or as required by law:

• Service providers (hosting, payments, shipping/fulfillment, email, analytics, customer support). They may only use the data to perform services for us.

• Legal, safety, and rights (e.g., responding to lawful requests, enforcing terms, preventing fraud or abuse).

• Business changes

• With your direction or consent.

We do not sell your personal information.

Cookies and analytics

We use necessary cookies to run the site and optional analytics to understand how the site is used so we can improve it. You can control cookies through your browser settings; though disabling some cookies may affect how the site works. If we use a third‑party storefront or analytics provider, their cookies and policies may also apply.

Your choices and rights

• Access / correction / deletion. Contact us to access the information we hold about you, correct inaccuracies, or request deletion (subject to legal obligations).

• Marketing preferences. You can unsubscribe from marketing emails at any time using the link in the message. We may still send service or transactional emails.

Depending on where you live, you may have additional rights under local laws. We will honour applicable requests as required by law.

Security and retention

We use reasonable safeguards to protect personal information. No method of transmission or storage is 100% secure. We keep information only as long as needed for the purposes above, to comply with law, or to resolve disputes.

Children

Our Services are not directed to children, and we do not knowingly collect personal information from children.

International transfers

We may process information outside your province, state, or country. Where required, we use appropriate safeguards for cross‑border transfers.

Changes to this policy

We may update this policy from time to time. If we make material changes, we will update the date at the top and, when required, provide additional notice.

Contact

Email: hello@woundwise.ca
Mail: Biomiq Inc., 137 Glasgow St, Unit 115, Dock 30–32, Kitchener, ON, N2G 4X8, Canada